Question 1

What is the difference between Lifetime and Time Limited cover?

Accepted Answer

Lifetime cover is typically seen as the premium option and is ideal if your pet develops a long-term illness, such as diabetes or arthritis. The policy limits are refreshed each year, so you know your pet is always covered, even for ongoing medical conditions, provided you remain insured with Moo Pet.

Time Limited cover is designed for pet owners wanting a pet policy that covers the essentials. It will cover your pet for short-term illnesses and injuries for up to 12-months from the date the illness or injury was first noticed, provided you remain insured with Moo Pet

Question 2

What are the different types of Moo Pet insurance?

Accepted Answer

Moo Pet offers both accident only as well as comprehensive accident and illness pet insurance coverage. For some of the plans a travel extension cover is also available, which covers bills you might incur for vet visits while traveling with your pet.

Accident only is just that - coverage in case your pet suffers an accident and requires vet attention. For accident and illness covers, your dog or cat would be protected when they get either sick or hurt.

Question 3

When should you get Pet Insurance?

Accepted Answer

The younger your pet is when you buy the insurance, the better. As pets get older, their risk of getting sick or hurt goes up, which means the cost of the insurance will be higher. Plus, like other providers, Moo Pet plans do not cover pre-existing conditions, which means that the more injuries and illnesses your pet goes through before you buy the policy, the more limited your coverage will be.

Question 4

Can you get Moo Pet insurance before a visit to the vet?

Accepted Answer

There is a 30 days waiting period for any illness. You can get pet insurance before you visit the vet, but the condition your pet needs to see the vet for that time would be considered a pre-existing condition, which means it would not be covered. Neither would any follow-up care or future recurrences of that condition. However, the sooner you get it, the better.

Question 5

I have more than one pet to insure, can I get a discount?

Accepted Answer

Yes, there are discounts available for multiple pets. The discounts are reflected in your quote.

Question 6

How do I make a claim?

Accepted Answer

To make a claim you will need to complete the claim form found on our website at Make A Claim (https://moopetcover.com/make-a-claim)or below. Submit your claim form along with the supporting documentation via email to claims.moopet@kainosint.com.(mailto:claims.moopet@kainosint.com)

Question 7

How can I renew my policy?

Accepted Answer

We will issue the renewal notice 21 days before the expiration date of the existing policy.

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